Page 22 - KEX EXPRESS (THAILAND) PUBLIC COMPANY LIMITED : ANNUAL REPORT 2024

22 ONE REPORT (FORM 56-1) 2024

Business Segments International Express Services:

International Standard Express (SE) is designed for
Consumer-to-Consumer (C2C): KEX offers retailers customers with time-sensitive international shipping
and individuals best-in-class express delivery and needs. It is a door-to-door international express
payment-on-delivery solutions through our extensive delivery service with highly efficient operations and
network of over 13,000 service points (including parcel monitoring of every step from shipment dispatch to
shops, parcel lockers, and service points in our retail transit and last mile delivery. The service covers many
and individual partners’ areas) and other service points regions and countries throughout Asia, North & South
Operational Highlights and Financial Summary
(including BTS station service points and Offline-to- America, and Europe, with fast transit times and safety
Operational Highlights and Financial Summary
Online (O2O) service points). We also offer the Door- guarantees.
to-Door (D2D) service, where parcels are conveniently
collected from customers right at their doorsteps. The international delivery services have covered almost
all of greater China. On the technology side, KEX is
Corporate Key Account (CKA): KEX serves as domestic capable of providing real-time tracking and tracing
shipment delivery services to an extensive variety of information on international shipments in transit.

corporate customers, including banks and financial
Key Milestones
Key Milestones
institutions, law firms, international couriers, retail Currently, international express services can be used
department stores, modern trade companies, direct sales to deliver shipments to various regions and countries
companies, telecom companies, trading firms, and throughout Asia, North & South America, and Europe.

general offices with credit payment Deepen the We will continue to expand to more countries and hopes
standardized products and services of KEX by means of to be able to connect our customers around the world.
high-quality service and cross-marketing. Promote the
Business Overview
Business Overview
penetration of KEX technology and supply chain solution Comprehensive Logistics and Supply Chain Solutions:
scheme with industry business thinking, value and KEX combines local expertise with global reach to

innovation thinking. simplify cross-border logistics and enhance supply
chain efficiency. Whether for small e-commerce parcels

Strategic Key Account (SKA): KEX provides or enterprise-level freight, we deliver tailored solutions
comprehensive services to specified customers with to meet customers’ needs, including air, ground, and
long-term strategic contracts, which includes SF Group multimodal transport, warehousing, and supply chain
strategic key clients and Thailand domestic specified optimization to meet diverse delivery timelines and cost
clients. requirements.

Express Service Offerings Payment Solutions: As the first delivery company in

Thailand to provide the Payment-on-Delivery solution,
Governance Structure and Practices
Governance Structure and Practices
Next-Day Delivery (ND): As the focus of KEX, our ND we have continued to innovate this service and
service ensures that all parcels dropped off or collected introduced multiple payment solutions, including cash,
before the cut-off time are delivered by the following credit card, debit card, and contactless payment to
day. Currently, our ND service covers up to 99.99 per facilitate our customers’ transactions.
cent of Thailand.
Advanced Digital Capabilities and
Economy Delivery (2D and 3D): Parcels are delivered Portal Platforms

Financial Performance
Financial Performance
within 2 or 3 days through our Economy Delivery service
it is available nationwide. Apart from the delivery services offered, our customers
also benefit from our advanced digital capabilities
Door-to-Door (D2D): D2D is a service for C2C customers centred around proprietary technologies. Our
where couriers collect parcels from our customers’ inhouse-developed IT system and technology platforms
doorsteps. enhance our operations’ efficiency, visibility, and

Sustainable Development
Sustainable Development