Page 24 - KEX EXPRESS (THAILAND) PUBLIC COMPANY LIMITED : ANNUAL REPORT 2024

24 ONE REPORT (FORM 56-1) 2024

Procuring for Value

KEX places great importance on attracting, developing, and retaining qualified employees through our Human
Resource Department. We believe that our employees are the vital assets for our success. In addition to full-time
employees, KEX also engages temporary staff to support our operations. KEX recruits our people through various
sources, including recruiters, social media advertisements, and referrals.

KEX secures the fleet vehicles from many leasing companies on KEX’ Approved Vendor List. In registering vendors
Operational Highlights and Financial Summary
Operational Highlights and Financial Summary
to the Approved Vendor List, we consider their track record, creditability, and financial positions. KEX does not
exclusively engage any vendor. KEX considers its price, terms and conditions, and process that comply with KEX’
quality procurement procedure. In addition, KEX secures fuel by using the fuel fleet cards from various major oil
companies in Thailand.

KEX’ Parcel Journey

Key Milestones
Key Milestones

Sender Service Point Pick-up Sorting Hub Line-haul Distribution Centre Delivery Receiver
Transportation

Business Overview
Business Overview
KEX ensures that all parcels are delivered on time and 4. At the destination distribution centres, the parcels
handled with care. are unloaded from the line-haul trucks and sorted,
ready for last-mile delivery. The parcels are sorted
1. Customers/senders can drop their parcels at our based on the recipient’s address. Then the
service points or request a parcel pickup at a last-mile delivery is carried out by our couriers
designated address (Door-to-Door Service) via using 4-wheel pick-up trucks, motorbikes and on
KEX Express application, website, or call centre. foot.
In addition, CKA and SKA customers can directly
request support from our on-site staff at their Keys to Operational Excellence
facilities or warehouses.
2. Our couriers collect parcels from our service points As Thailand’s leading go-to express company, we utilise
Governance Structure and Practices
Governance Structure and Practices
and transfer them to the nearest sorting hub via our scalable and cost-efficient hub-and-spoke model
4-wheel pick-up trucks. In some areas with high to maintain our market position and accommodate the
parcel volumes, processing centres handle extra strong demand for parcel deliveries. This is achieved
volumes to reduce congestion before transferring through strong partnerships with key business allies and
them to the sorting hubs. The sorting hubs then the integration of proprietary technology into our
primarily sort and dispatch the parcels by region operations.
and transfer them to the destination distribution
centres. In 2024, KEX made additional investments in state-of-
Financial Performance
Financial Performance
3. Line-haul transportation (between sorting hubs the-art automated sorting machines to enhance its cen-
and destination distribution centres) is primarily tral sorting facility. These machines have been installed
carried out using 6-wheel haul trucks. However, at the KEX Bangna Sorting Center to improve sorting
in some instances, such as when transporting efficiency, increase parcel handling capacity, and
short distances or during peak seasons, 4-wheel significantly reduce sorting errors. With the capabilities
trucks may also be utilised for line haulage. of this new sorting center, KEX has restructured its

Sustainable Development
Sustainable Development