Page 23 - KEX EXPRESS (THAILAND) PUBLIC COMPANY LIMITED : ANNUAL REPORT 2024

KEX EXPRESS (THAILAND) PUBLIC COMPANY LIMITED 23

accountability while providing value-added services to In addition to its core operations, KEX has developed
our customers. an extensive network that includes key sorting hubs,
distribution centers, and service points spread across

KEX Express Application: An all-in-one app that the entirety of Thailand. This vast infrastructure allows Operational Highlights and Financial Summary

combines KEX services for customers, including KEX to maintain exceptional service reliability while
one-click parcel pickup booking, real-time tracking, a effectively managing over 12,000 vehicles, ensuring
map of nearby service locations, and all other timely deliveries across all 77 provinces.
promotional offers.
Operational Highlights and Financial Summary
The six key categories under KEX’s Channel Management
EasyShip: An online all-in-one parcel management (Self-Operate, DC, Franchise, KEX Buddy, 4PL, and

platform designed to assist business that allows RTSP) allow for a diverse range of collaboration and
senders to create shipments by entering customers’ partnership models, making it easier for KEX to maintain
information, print shipping labels, track parcels, retrieve flexibility and reach different segments of the market.
shipment reports, and access the KEX Club for rewards These partnerships are not only crucial for expanding Key Milestones
and privileges. the company’s logistical footprint but also play a pivotal
role in enhancing accessibility for customers, especially
Key Milestones
Fulfilment Services: Fully integrated services including with the growing number of drop points and service
warehousing, inventory management, billing, packaging, partners.
labelling, shipping, payment-on-delivery payment,
Extra Care service, paid by receipient and product return Through these robust partnerships, KEX can provide Business Overview
and exchange. customers with more convenient delivery and pick-up
options, enhancing overall satisfaction and supporting
Business Overview
KEX Club: KEX CLUB is a strategic loyalty program the company’s long-term growth objectives. This
designed to provide members with exclusive benefits, continuous expansion of network points, whether
premium rewards, and seamless access to EasyShip— through the integration of 7-Eleven locations or
an all-in-one parcel management system that optimizes partnerships with third-party logistics providers,
business operations. EasyShip enhances efficiency underpins KEX’s goal of offering a seamless and
through features such as Cash on Delivery (COD), efficient service experience across the country.
Pickup Requests, and a suite of essential logistics
solutions. These strategic partnerships play a crucial role in Governance Structure and Practices
strengthening KEX’s market presence, supporting
More than just a rewards program, customer retention, business scalability, and driving sustainable growth.
and brand loyalty. With a strong retention rate and a
rapidly expanding membership base of over 3.3 million The sorting hubs, distribution centres, service points,
Governance Structure and Practices

members, KEX CLUB reinforces KEX’s market and fleet vehicles are mostly leased. The 16 key sorting
leadership. Looking ahead, future developments include hub, Each hub is connected to our distribution centres
AI-driven personalization and marketplace integrations, by line-haul transportation, enabling us to dispatch
further enhancing customer engagement and business parcels directly to other regions across Thailand. All
scalability. distribution centres can collect, sort, and dispatch Financial Performance
parcels for last-mile delivery within the region. In
Networks addition, our network includes all service points

Financial Performance
nationwide, comprises Parcel Shops, Distribution
KEX’s strategic approach to network management has Centre Service Points (DCSP), Retail Service Points
enabled the company to continually expand its service (RTSP), Parcel Service Points (PSP), BTS Skytrain
capabilities and coverage. By leveraging the hub-and- Station Service Points, and Parcel Lockers.
spoke model, KEX ensures that its operations remain
efficient, scalable, and capable of meeting the
ever-growing demand for reliable logistics solutions. Sustainable Development

Sustainable Development